Terms and Conditions

All treatments provided by Jayne Sarah Therapies (JST) will last for the specified duration purchased. i.e. a 60 minute treatment will last 60 minutes.
All clients must complete a consultation form prior to treatment and will receive up to 5 minutes consultation in addition to their treatment. This may be conducted by video call where appropriate
Treatments will only be conducted if JST deems the treatment safe for the client to receive
GP/Consultant permission may be required before treatments can be provided

JST has the right to terminate a treatment immediately if the client demonstrates inappropriate or sexual behavior
Payment will be collected for the full treatment price, provided more than 10 minutes has been spent massaging the client
If the therapist is unable to collect money before leaving, an invoice will be sent to the client’s address
All invoices must be paid within 7 days of issue date

A booking is confirmed once JST and the client have both agreed a date, time, duration and location for a treatment
If a cancellation is made more than 24 hours before a treatment, the client will not be charged
If a cancellation is made within 24 hours of the treatment, they will be expected to pay a cancellation fee of £40 for each hour cancelled
This cancellation fee may be waived at JST’s discretion.
The cancellation fee must be paid within 7 days of the cancellation
If a client is experiencing symptoms of Covid-19 or has knowingly come into contact with someone with Covid-19 symptoms within two weeks prior to the treatment, the client must cancel their session with immediate effect and the cancellation fee will be waived
JST has the right to cancel a treatment by giving 24 hours notice
JST has the right to cancel a treatment without notice if the room or environment is unsuitable for the treatment to be provided, or if the therapist is taken ill
JST has the right to cancel a treatment without notice if the client is intoxicated or inebriated
JST commits to rearranging treatments to a new time and date within two weeks of the cancelled treatment where possible

Vouchers can be used as payment towards any available, advertised treatments
Vouchers are only valid for one use
If the whole amount of the voucher is not used, another voucher for the remaining voucher sum will be issued
Vouchers are only valid up to and including the expiry date
Postage will only be charged for vouchers that are paid for online and then posted
If postage is paid, but vouchers are delivered during a treatment, the postage fee charged will be returned to the customer in cash
Refunds are not available for vouchers already paid for and provided

Each current, local, client receives three vouchers with their name written in Jayne’s handwriting on the back.
The expiry date will be within three months after the voucher issue date, also written in Jayne’s handwriting
The clients give the vouchers to people they expect will redeem the vouchers and purchase a treatment
At the time when all three vouchers are redeemed for one particular client, Jayne will contact that client and arrange a free 60 minute treatment of their choice
Vouchers are distributed to local clients at JST’s discretion

Feedback forms will be sent to clients at JST’s discretion
Content may be used in publicity material and on the website, with the permission of the author

Website content will be authorised and managed at JST’s discretion, including testimonials
Photographs will only be displayed with the consent of the people in the photograph
Photograph consent may be obtained by JST verbally, or in writing if the client completes a photo release form
Photo release forms can be requested by phone or email

Client treatment details will not be discussed with anyone other than the client unless the client is under the age of 18 or has a care worker or guardian
Consultations will only be discussed with the client unless the client is under the age of 18 or has a care worker or guardian
Consultation Forms and treatment notes will be kept on file, securely by JST
All clients must complete a consultation form prior to receiving JST treatments
By signing the consultation form, clients are giving JST permission to hold records and data about them in accordance with our Privacy Policy
Personal information will not be shared with any third parties

If a client wishes to make a complaint about JST, this must be emailed to the address specified at www.jaynesarah.co.uk/contact
Complaints must include the date and location of the incident, the full name of the complainant, details of the complaint and a desired outcome following the complaint
All complaints will be taken very seriously and a response will be provided within 28 days